Overcoming Conflict to Create High Performance

Conflict in the workplace is the reason given for voluntary turnover over 75% of the time. It is one of the greatest obstacles to high performance and can drain both time, energy and resources that can be better used to help build the organization.

Are there people at work with whom you disagree often? Do you find yourself frustrated or even angry at times because you don't feel like your ideas are heard? If so, this workshop will turn your frustration into understanding and a sense of control over your own circumstances. Using the Thomas-Kilmann Instrument for conflict resolution (“TKI”), you will learn your own conflict style as well as identify the obstacles that create conflict. This highly interactive workshop will also give you the practical active listening tools that you can apply to deal with conflict.

After this workshop, you will be able to:

> Recognize the conflict styles of both yourself and others

> Describe the 5 modes of handling conflict

> Communicate in a way the builds on ideas and creates a flow of relationship

> Apply tools to question others to move them out of their box and help them understand your position

> Create strategies to overcome the real obstacles that create conflict

> Apply what you know to real life situations